Contact
DocTransparency is edited and operated by Yoel Castaño. We welcome corrections, provider right-of-reply requests, press inquiries, and bug reports. This page tells you exactly where to send each one, what subject prefix to use, and how quickly we respond.
Response times
We aim to respond within 48 business hours to any message that follows the routing below. Data corrections and provider right-of-reply take priority over all other queues.
How to reach us
Send email to [email protected] using one of the subject prefixes below. The prefix is what routes the message to the correct queue.
| Subject prefix | Use it for | Response window |
|---|---|---|
[CORRECTION] |
A data point on a profile is wrong, out of date, or misattributed to the wrong provider | 48h — examined, documented in the correction log, fixed in the source database before the next regeneration of the affected page |
[REPLY] |
You are the featured provider (or their authorized representative) and want to add context or exercise right of reply | 48h — factual and relevant context is published alongside the federal data on your profile |
[PRESS] |
Journalist, researcher, or media inquiry (facts, quotes, background) | 48h, same-day best-effort for time-sensitive stories |
[PARTNERSHIP] |
Editorial or data collaboration (never paid placement — see /trust) | 5 business days |
[BUG] |
Technical error on the site (broken page, wrong rendering, accessibility issue) | 48h |
[LEGAL] |
Legal notice, takedown, subpoena, DMCA | Same day — see Terms |
[PRIVACY] |
Privacy request from a visitor (data access, opt-out) | 30 days — see Privacy |
If a message does not use a prefix we still read it, but the queue is longer and routing to the right response is slower.
Where the data lives (correction paths CMS controls, not us)
Some corrections cannot happen on our side because the underlying data ships from CMS and we republish it as-is. In those cases, going straight to the source is faster:
- NPPES data (name, address, specialty): NPPES Help Desk or 1-800-465-3203
- Open Payments data (industry payments): Open Payments dispute process
- Medicare Utilization data (procedure volumes, costs): published by CMS as-is; corrections are not accepted from third parties, including us
We will still record a [CORRECTION] request against your profile, forward it upstream when appropriate, and update our own record as soon as CMS publishes the fix. Providers who want a full walkthrough of the process should start at /for-providers.
Who reads your message
Every message reaches Yoel Castaño directly. There is no gatekeeper, no ticket team, no PR filter, no shared inbox. Response tone is human, not corporate.
Operated from
Europe. Editorial responsibility, hosting, and legal correspondence are all handled from the EU. All underlying data sources remain US federal public records under the Physician Payments Sunshine Act (§6002 ACA / 42 U.S.C. §1320a-7h) and the Freedom of Information Act.